Prompt: Deloitte Case Study
Your client installs and services security systems for both residential and commercial customers. It is the market leader, with a 10% market share and sales of $1B.
The company’s customer service rating has begun to decline. What should the client do?
Case Study Overview
In this Deloitte case study, the client is a security systems provider that needs your help to resolve low customer service ratings. How will you approach the problem?
As you lay out your structure for the case, think outside of the basic frameworks and incorporate your own business acumens. Firms want to be able to see you craft a custom framework to solve the problem in the case.
Prepping for a 1st round interview? This Deloitte case study is similar to what you can expect to be given. There are no math exhibits in the case.
How to Succeed in Deloitte Interviews
To succeed in a Deloitte interview, prioritize your upfront case structure and your presentation of the structure. The firm is keen on candidates with great interpersonal and presentation skills.
1 thing to get the most of your practice time in the Deloitte case study: after you complete the case (out-loud), do an audit of your performance.
Identify 1-2 areas where there is room for growth, and target those in your practice going forward.
For further guidance in your case prep, consider booking an hour with an expert interview coach.
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